Terms and Conditions

3.2 You must be at least 18 years of age to create an Account and independently purchase Services. Users under 18 may access the Platform only under parental or legal guardian supervision; any payment must be authorised by a parent or legal guardian. Any contract concluded by a minor without the required parental or guardian consent is voidable (schwebend unwirksam) under §§ 107–108 BGB; we reserve the right to withdraw from such a contract until the parent or legal guardian has ratified it.

3.3 You are solely responsible for maintaining the confidentiality of your Account credentials (username and password). You must not share your credentials with any third party or permit third parties to access the Platform through your Account.

3.4 You are liable for all activity that occurs under your Account. If you suspect unauthorised access, you must notify us immediately at academy[at]lauromueller.com. We will promptly suspend your Account upon notification. We bear no liability for losses resulting from your failure to safeguard your credentials.

3.5 Your username must not infringe any third party's rights, be offensive, misleading, or otherwise violate these Terms or applicable law.

3.6 We reserve the right to refuse, suspend, or terminate Accounts where there is a legitimate reason to do so, including but not limited to: (a) material violation of these Terms; (b) fraudulent or abusive activity; (c) use of the Platform in a manner that infringes third-party rights or violates applicable law; (d) failure to pay amounts due; or (e) legal or regulatory requirements that compel us to act. Where we terminate an Account due to your breach, no refund of amounts already paid will be due. Where we terminate without cause, we will provide at least 30 days' prior written notice. In all cases of suspension or termination, we will inform you of the reasons, unless doing so would compromise a legal investigation or violate applicable law.

4.2 By submitting an Order (e.g. by clicking "Buy Now" or equivalent), you make a binding offer to conclude a contract for the selected Services.

4.3 A binding contract is formed only when we send you an Order Confirmation by email confirming acceptance. The Order Confirmation will include: (a) a description of the Services purchased; (b) the total price paid, including applicable taxes; and (c) instructions for accessing the Services.

4.4 We reserve the right to decline any Order, including due to technical or pricing errors, or where we have reason to suspect fraudulent activity. Where we decline an Order after payment has been taken, a full refund will be issued within 14 calendar days.

4.5 The contract documents (these Terms, your Order details, and the Order Confirmation) will be stored by us. You may request a copy at any time by contacting us at academy[at]lauromueller.com.

4.6 The contract language is English. German is equally accepted for all communications with us.

5.2 We make reasonable efforts to ensure that course descriptions are accurate and current. Minor variations between a course description and the delivered content do not constitute a material defect unless they significantly impair the usefulness of the Services for the purpose indicated in the course description.

5.3 Access to purchased Services is granted to you personally and is non-transferable. You may not share your access credentials or provide access to purchased content to any third party.

5.4 Access duration depends on the purchase type:

5.4.1 One-time purchases: Access is granted for the duration of the Platform's operation from the date of purchase. For the avoidance of doubt, "lifetime access" as used in any course descriptions or marketing materials refers exclusively to the operational lifetime of the Platform, and not to any indefinite or perpetual entitlement. Lauro Fialho Müller intends to maintain the Platform and provide uninterrupted access to purchased content for the foreseeable future; however, continued availability is not guaranteed. In the event that the Platform is permanently decommissioned or discontinued, Lauro Fialho Müller will: (a) notify you by email at least 90 calendar days before the date of discontinuation; and (b) offer you a pro-rata refund calculated on the basis of the remaining portion of a notional 12-month access period from your original date of purchase, where applicable. No refund will be issued where the 12-month notional period has already elapsed at the time of decommissioning. This provision does not affect your statutory rights under §§ 327 et seq. BGB.

5.4.2 Subscriptions: Access is granted for the duration of the active subscription and will terminate upon cancellation or non-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled before the start of the next billing period. In the event that the Platform is permanently decommissioned or discontinued while your subscription is active, you will be entitled to a refund, issued within 14 calendar days of the discontinuation date, calculated as follows:

5.4.2.1 Monthly subscriptions: the full monthly billing period during which decommissioning occurs will be refunded in full.

5.4.2.2 Annual subscriptions: a refund will be issued for each complete calendar month remaining in your current annual billing period at the date of decommissioning, calculated as 1/12 of the annual subscription fee per remaining month.

5.5 We may update, modify, or supplement course content where: (a) there is a contractually provided reason, in particular to maintain conformity with applicable law, correct errors, or improve quality; (b) the update does not cause you to incur any additional costs; and (c) you are clearly and comprehensibly informed of the change, in accordance with § 327r BGB. We will notify you by email of any material changes before they take effect. Where a modification goes beyond what is necessary to maintain conformity and negatively affects your access to or the usability of content you have already purchased, you may: (i) continue using the unmodified version of the content, where technically feasible and where we make it available; or (ii) terminate the contract and receive a pro-rata refund for the unused access period. This right of termination must be exercised within 30 calendar days of receiving our notification and does not apply to insignificant changes that do not materially affect your use of the Services.

5.6 Business Customers: If you purchase Services in the course of your trade, business, or profession, you confirm that you are acting as an Unternehmer within the meaning of § 14 BGB. Where prompted during checkout, you agree to provide your VAT identification number or business registration details to confirm your business status. The statutory consumer protection provisions — including the right of withdrawal in Section 8, the satisfaction guarantee in Section 8.5, and the cancellation button provisions in Section 18.5 — do not apply to your purchase.

6.2 International customers: If you purchase from outside Germany, the applicable VAT rate may vary by location and applicable law (including EU VAT rules for digital services). The final total price inclusive of any applicable tax is always displayed before checkout confirmation.

6.3 Payment is due immediately upon conclusion of the contract. The payment methods accepted on the Platform are displayed at the beginning of the ordering process in accordance with § 312j(1) BGB. We reserve the right to add, remove, or modify available payment methods at any time; any changes will be reflected on the checkout page before you submit your Order.

6.4 Payment processing is handled by third-party payment service providers. We do not store your full payment card details. Your payment data is governed by the terms and privacy policies of the relevant payment processor.

6.5 Promotional or discounted prices apply only for the period and under the conditions specified. Any Order confirmed at a promotional price will be honoured regardless of subsequent pricing changes.

6.6 In the event of a manifest pricing error on the Platform (e.g. a course listed at an obviously incorrect price due to a technical fault), we reserve the right to cancel any affected Order and issue a full refund. We will notify you of any such cancellation without undue delay.

6.7 Subscription prices may be adjusted between renewal periods. We will notify you of any price increase at least 30 calendar days before the start of the next billing period. If you do not agree to the new price, you may cancel your Subscription before the increased price takes effect, in which case you will retain access until the end of the current billing period at the original price.

6.8 In the event of a chargeback, payment reversal, or payment dispute initiated by you or your payment provider, we may temporarily suspend your access to the affected Services until the dispute is resolved. If the dispute is resolved in your favour, access will be reinstated without undue delay. If the dispute is resolved in our favour, we reserve the right to require payment before reinstating access. This provision does not affect your statutory rights, including your right of withdrawal under Section 8.

7.2 We recommend the latest version of a major browser (Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge). We do not guarantee full compatibility with all devices, browsers, or operating systems.

7.3 We are not liable for inaccessibility of the Platform or Services caused by your own technical environment (e.g. incompatible device, outdated software, or insufficient internet speed), provided that we clearly informed you of the applicable technical requirements at the time of contracting.

If you are a Consumer as defined in Section 2, you have the right to withdraw from a contract concluded via the Platform within 14 calendar days of the date of the Order Confirmation, without giving reasons, pursuant to §§ 355 et seq. BGB.

To exercise this right, you must notify us by an unequivocal statement (by email to academy[at]lauromueller.com). You may, but are not required to, use the Model Withdrawal Form in Annex A. The withdrawal period is met if you send your notification before the 14-day period expires.

8.2 Special Rule for Digital Content — Waiver of Withdrawal Right

Pursuant to § 356 Abs. 5 BGB, the right of withdrawal expires before the end of the 14-day period in respect of digital content not supplied on a physical medium (such as online courses, streamed videos, and downloadable files), where all three of the following conditions are met:

– We have begun performance of the contract;

– You have given your prior express consent to performance beginning before the withdrawal period ends; and

– You have confirmed your knowledge that you will thereby lose your right of withdrawal once performance has begun.

Before completing your Order, you will be informed clearly and prominently on the checkout page that, by placing the Order, you expressly consent to immediate delivery of the digital content and acknowledge the resulting loss of your right of withdrawal under § 356(5) BGB. Completing the Order constitutes your express consent.
If applicable law requires a separate active consent mechanism, we will implement one on the Platform. In the absence of such consent, access to the digital content will not be granted until the 14-day withdrawal period has expired.

8.3 Consequences of Withdrawal

If you validly exercise your right of withdrawal (having not waived it under Section 8.2), we will reimburse all payments received from you, without undue delay and no later than 14 calendar days from the date we received your withdrawal notice, using the same payment method as the original transaction, unless expressly agreed otherwise.

8.4 No Right of Withdrawal for Business Customers

The right of withdrawal in this Section 8 applies to Consumers only. Business customers purchasing in the course of their trade, business, or profession have no statutory right of withdrawal pursuant to § 312g BGB.

8.5 Voluntary Satisfaction Guarantee

Notwithstanding your statutory rights, Lauro Fialho Müller offers a voluntary 30-day satisfaction guarantee, subject to the following conditions:

8.5.1 One-time course purchases:

– No more than 5% of the course content has been consumed, measured as a proportion of completed learning activities (e.g. lessons viewed, quizzes submitted) relative to the total learning activities in the course;

– The guarantee applies to the first purchase of any given course only. Repeat purchases of the same course are not eligible;

– Refund requests must be submitted to academy[at]lauromueller.com with your order details.

Subscriptions are not eligible for this satisfaction guarantee. However, Lauro Fialho Müller offers a 3-day free trial on subscription plans, during which you may cancel at any time without charge. If you do not cancel before the trial period ends, your subscription will convert to a paid plan and the standard cancellation terms will apply.

This voluntary guarantee does not affect your statutory rights as a Consumer under German and EU law, including your right of withdrawal (Widerrufsrecht) under §355 BGB where applicable.

9.2 Digital Content is in conformity with the contract if it satisfies both: (a) the subjective requirements — i.e. it corresponds to the agreed description, quality, and functionality; and (b) the objective requirements — i.e. it is fit for the purpose for which Digital Content of the same type is normally used, is of normal quality and performance, and is supplied with any accessories, instructions, or customer support that may reasonably be expected.

9.3 In the event of a lack of conformity, you are entitled to the statutory remedies under §§ 327d–327i BGB, including requiring us to bring the Digital Content into conformity, and — where applicable — a proportionate price reduction or termination of the contract.

9.4 We will provide updates — including security updates — necessary to maintain conformity of the Digital Content in accordance with § 327f BGB. For one-time purchases, we will provide such updates for a period of three (3) years from the date of purchase. This reflects the period during which, given the nature and purpose of the Digital Content, you can reasonably expect to receive updates. After this period, we may, but are not obliged to, continue providing updates. For Subscriptions, we will provide such updates for the duration of the active Subscription period. You will be informed of available updates and the consequences of not installing them. We are not responsible for any lack of conformity resulting solely from your failure to install an update that was made available to you, provided we informed you of the update and of the consequences of not installing it, and the failure to install the update was not due to inadequate installation instructions provided by us.

9.5 We are not responsible for a lack of conformity resulting from your own technical environment (e.g. an incompatible device, browser, or internet connection), provided that we clearly informed you of the applicable technical requirements at the time of contracting.

10.2 Upon purchase of a course, you are granted a personal, non-exclusive, non-transferable licence to access and use the Protected Content for your own personal, non-commercial educational purposes during the applicable access period. This licence may be revoked only upon termination of your Account for cause (in accordance with Section 3.6 or Section 11.1) or upon expiration of the applicable access period. This licence expressly excludes the right to:

– download, copy, reproduce, or redistribute Protected Content except as expressly permitted in writing by us;

– share your access credentials or provide access to purchased content to any third party;

– use the content for commercial purposes, including creating competing courses, training materials, or derivative works;

– sublicense, sell, rent, or otherwise transfer your rights under this licence; or

– modify, adapt, translate, or reverse-engineer any Protected Content without our express written consent.

10.3 Permitted use: You may make personal notes and summaries of course content for your own private study. Nothing in these Terms prevents you from exercising rights expressly granted by mandatory provisions of the UrhG (e.g. private copying rights under § 53 UrhG, to the extent applicable to digital content in your circumstances).

10.4 Any unauthorised use of Protected Content constitutes a material breach of these Terms and may constitute copyright infringement under the UrhG, giving rise to claims for injunctive relief and/or damages.

10.5 Third-party materials: Where course content incorporates third-party materials (e.g. open-source project logos, publicly licensed images), ownership of such materials remains with the respective third parties. We make no warranty as to the scope of your rights to use such materials beyond the context of the course.

10.6 Your content: If you post content on the Platform (e.g. in discussion forums or comment sections), you retain ownership of that content but grant us a worldwide, royalty-free, non-exclusive licence to use, display, and distribute it solely for the purpose of operating the Platform. We will not commercially exploit your content without your express consent.

– use the Platform only for lawful purposes and in accordance with these Terms;

– provide accurate, complete, and truthful information when registering and placing Orders;

– keep your Account credentials secure and confidential; and

– notify us promptly of any unauthorised use of your Account.

You must not:

– use the Platform in any way that violates applicable local, national, or international law or regulation;

– upload, post, or transmit any content that is unlawful, defamatory, obscene, offensive, hateful, or discriminatory, or that infringes any third party's intellectual property or other rights;

– attempt to gain unauthorised access to any part of the Platform, its servers, or connected databases;

– use automated means (bots, scrapers, crawlers, or similar) to access, copy, or collect content from the Platform;

– engage in any conduct that disrupts, impairs, or interferes with the Platform or other Users' access to it;

– impersonate Lauro Fialho Müller, LM Academy, or any other person or entity;

– use the Platform to transmit unsolicited commercial communications (spam); or

– record, screen-capture, or otherwise reproduce course content in a manner that violates Section 10.
– use automated tools, artificial intelligence systems, bots, or similar technologies to systematically extract, reproduce, summarise, reformat, or create derivative works from course content or any other Protected Content on the Platform, whether for personal or commercial use.

11.1 We reserve the right to suspend or terminate your Account and access to Services, without liability to you, if you breach any material provision of these Terms. Where termination occurs due to your breach, no refund of amounts paid will be due.

12.2 We will make reasonable efforts to notify Users in advance of any planned maintenance that results in significant downtime.

12.3 We shall not be liable for any loss or damage caused by temporary unavailability of the Platform, provided such unavailability does not rise to the level of a material breach of our conformity obligations under Section 9.

12.4 Force Majeure: We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, epidemic or pandemic, war, civil unrest, government action, cyberattacks, internet or telecommunications failures, third-party hosting or infrastructure provider failures, or power outages. We will make reasonable efforts to resume performance promptly and will notify you of any material delay.

13.2 We have no control over the content, privacy practices, or availability of third-party websites and accept no responsibility for them. You access third-party websites at your own risk.

14.2 Subject to Section 14.1, our total aggregate liability to you under or in connection with these Terms shall be limited to the total amount paid by you for the specific Service giving rise to the claim.

14.3 We shall not be liable for any indirect, consequential, incidental, special, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, whether arising in contract, tort (including negligence), or otherwise.

14.4 Slight negligence (leichte Fahrlässigkeit): Our liability for slightly negligent conduct is excluded, except where such negligence constitutes a breach of a material contractual obligation (Kardinalpflicht) — i.e. an obligation whose fulfilment is essential to the proper performance of the contract and upon whose fulfilment you may reasonably rely. In such cases, our liability for slight negligence is limited to the foreseeable, typical damage at the time of contracting.

14.5 The Platform and its content are provided for educational and informational purposes only. The Services are not a substitute for professional certification, accreditation, or professional advice in any relevant field. We make no representation or warranty that completion of any course will result in any particular professional outcome, certification (where not explicitly offered), employment, or financial result. Applying knowledge or skills acquired through our courses is your sole responsibility and risk.

14.6 Consumers: The limitations in Sections 14.2–14.5 apply only to the extent permitted by mandatory German and EU consumer protection law.

15.2 Full details of how we collect, use, store, and protect your personal data — including the legal bases for processing, data retention periods, your data subject rights (access, rectification, erasure, restriction, portability, and objection under GDPR Art. 15–21), and how to contact us with data protection queries — are set out in our Privacy Policy, available at: academy.lauromueller.com/privacy.

15.3 The Privacy Policy forms an integral part of these Terms. By using the Platform, you acknowledge that you have read and understood the Privacy Policy.

15.4 In the context of payment processing, your payment data is processed by our third-party payment service providers. We do not store full payment card details on our systems.

15.5 The Platform uses cookies and similar technologies. Where such technologies are not strictly necessary for the operation of the Platform, your consent will be obtained before they are set, in accordance with § 25 TDDDG (Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz). Details regarding the categories of cookies used, their purposes, and your options for managing your preferences are set out in our Cookie Policy / Privacy Policy at academy.lauromueller.com/privacy.

15.6 The Platform may use third-party analytics, marketing, and functionality tools (e.g. usage analytics, video hosting, payment processing). Where these tools process personal data, the legal basis, purpose, and data recipients are described in our Privacy Policy. Where required by law, your consent will be obtained before any such processing begins.

16.2 Consumer Dispute Resolution (§ 36 VSBG): Pursuant to § 36 of the Verbraucherstreitbeilegungsgesetz (VSBG), we are required to inform you that we are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body (Verbraucherschlichtungsstelle).

16.3 Information about consumer dispute resolution entities in EU Member States is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

16.4 The foregoing does not affect your right to bring claims before the competent courts.

17.2 If you do not object to the amended Terms within 30 days of receiving our notice, you will be deemed to have accepted the changes. We will expressly draw your attention to this deemed-acceptance mechanism in our notification, and to your right to object.

17.3 If you object to the amended Terms, you have the right to terminate your use of the Platform. Where you have pre-paid for Services for a fixed access period and we make material changes that negatively affect those Services, you may request a pro-rata refund for the unused portion of your access period.

17.4 Changes required by applicable law will apply immediately and will be communicated to you as soon as reasonably practicable.

18.2 You may close your Account at any time by contacting us at academy[at]lauromueller.com or by using the account management functions available on the Platform. Closing your Account will not affect any obligations that arose before closure, including any outstanding payment obligations.

18.3 We may terminate your Account and access to the Platform: (a) immediately, if you breach these Terms in a material way; or (b) on 30 days' written notice, for any other reason.

18.4 Upon termination for any reason, your licence to access Protected Content ceases immediately. Where termination is not due to your breach, we will provide a pro-rata refund of any pre-paid fees for the unexpired access period.

19.2 Consumers: If you are a Consumer habitually resident in another EU Member State, the choice of German law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence, pursuant to Article 6 of Regulation (EC) No 593/2008 (Rome I).

19.3 Jurisdiction: For disputes with Consumers, jurisdiction is determined in accordance with mandatory applicable law. In particular, pursuant to Art. 18 of EU Regulation No 1215/2012 (Brussels Ibis), a Consumer may bring proceedings against us in the courts of the Member State in which the Consumer is domiciled or in the courts of the Member State in which we are established. For disputes with business customers (Unternehmer), the exclusive place of jurisdiction is Berlin, Germany.

23.2 We may contact you at the email address associated with your Account. You are responsible for keeping your contact details current. We are not liable for failure of communication resulting from incorrect or outdated contact details.

Address: Schönhauser Allee 163 10435 Berlin Germany

Email: academy[at]lauromueller.com

I / We (*) hereby give notice that I / We (*) withdraw from my / our (*) contract of sale for the following service:

Ordered on (*) / Received on (*): ___________________________________________

Order number / Order Confirmation number: ________________________________

Name of consumer(s): ________________________________________________________

Address of consumer(s): _____________________________________________________

_____________________________________________________________________________

Signature of consumer(s) (only if submitted on paper)

Date: _______________________________________________________________________

(*) Delete as appropriate.